FAQ

At Shellabrate, we are committed to getting your mermaid and beach-themed treasures to you as quickly and low cost as possible. Here's what you need to know about our shipping process: Processing Time Orders are typically processed within 3-5 business days. Shipping Time Once processed, domestic orders usually take 2-3 business days to arrive. International orders may take 8-18 business days, depending on your location. All mail comes with tracking You will receive a tracking number via email once your order has shipped. Return, Cancellation & Exchange Policy Due to the nature of these items, we do not accept returns or exchanges. Once your order has been placed, it cannot be canceled. Sorry for any inconvenience caused. If there is a problem with your order, please send us a message and we will do our best to fix the issue.

We ship locally and internationally. Shipping Cost ​Shipping costs are calculated at checkout based on the total weight and destination of your order. 🇸🇬 Singapore $2.99 flat fee, Free Shipping for $30 & above spent. 🌎 International shipping Rates as below; Free shipping for $100 & above spent. Most of the stickers are on average approx~ 10g, so most of the average weight will be less than 500g unless you order a bulky item or in bulk.

Paypal & Major credit cards are accepted. PayNow is also available for Singapore.

You can make your payments with PayNow, but it will take 1-3 business days to confirm your order. You can choose either of the method below to make your payment. Currently my business account does not support UEN payment so please so not use that mode. VPA Step 1: Login to your banking app and select PayNow as the transfer method. Step 2: Choose the VPA option and enter this code: UEN53487931DA00#XNAP Step 3: Important!: Enter your name and order number in the comments field. If not, your order will not be processed . Step 4: Double check the recipient name displayed, enter the amount and confirm the transfer. QR code STEP 1: Login to your banking app and scan/upload the QR code. STEP 2: Important!: Enter your name and order number in the comments field. If not, your order will not be processed. Step 3: Double check the recipient name displayed, enter the amount and confirm the transfer.